Privacy Policy
Last Updated: April 2026
The UK Opera Association (“UKOA”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website (www.ukoa.net) and interact with our services.
UKOA is the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect and process the following types of information:
Identity and Contact Data: Includes your name, email address, and job title (e.g., when you sign up for our newsletter or contact us).
Membership Data: Information regarding your opera company or organisation, including turnover figures for fee assessment and professional contact details.
Technical Data: Includes your IP address (anonymised), browser type and version, operating system, device type, and the website you visited before ours (Referrer).
Usage Data: Information about how you use our website, including pages visited and time of access.
2. How We Collect Your Data
Direct Interaction: You may give us your data by filling in forms on our site, subscribing to our newsletter, or corresponding with us by email.
Automated Technologies: As you interact with our site, we use IONOS SiteAnalytics. This service uses tracking pixels or server-side log files to collect technical data. Unlike many other services, this specific tool does not use cookies to store information on your device.
Third Parties: We may receive data from third-party services such as website translation tools or tracking technologies for advertisements, subject to your explicit consent via our consent management banner.
3. Legal Basis for Processing
We will only use your personal data when the law allows us to. Most commonly, we rely on:
Consent: For sending newsletters or using non-essential tracking/translation technologies.
Contractual Necessity: Where we need to perform a contract we are about to enter into or have entered into with you (e.g., membership agreements).
Legitimate Interests: For our internal analytics to improve our website and understand sector needs, provided your interests and fundamental rights do not override those interests.
4. How We Use Your Information
We use your data to:
Administer and manage UKOA membership.
Provide updates on the opera sector via our newsletter.
Advocate for the UK opera sector to government and funding bodies.
Optimise the technical performance and user experience of our website.
Comply with legal or regulatory obligations.
5. Data Retention
Analytics Data: Data collected via IONOS SiteAnalytics is stored for a period of 8 weeks and then automatically deleted.
Newsletter/Contact Data: We keep this data until you unsubscribe or request deletion.
Membership Data: We retain this for the duration of your membership plus any period required by UK law for financial reporting (typically 6 years).
6. Data Sharing and International Transfers
We do not sell your data. We may share data with:
Service Providers: Such as IONOS (hosting/analytics) and email marketing platforms.
Regulatory Bodies: If required by law or to report on the impact of the sector (anonymised where possible).
Our website is hosted in Germany and the European Union. Any transfers of data outside the UK/EEA are protected by standard contractual clauses or adequacy regulations.
7. Your Rights
Under UK GDPR, you have the right to:
Access your personal data.
Rectify incorrect data.
Erase your data ("the right to be forgotten").
Object to or restrict processing.
Withdraw consent at any time (e.g., clicking 'unsubscribe' in an email).
To exercise these rights, please contact us at the details below.
8. Cookies and Tracking
Our website uses a consent management tool. You can choose to accept or decline tracking for advertisements and third-party translations. IONOS SiteAnalytics operates without cookies, but other third-party scripts may use them if you provide consent.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact:
UK Opera Association Email: info@ukoa.net
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.